I first started travelling when you used Traveller's Cheques to obtain cash or pay hotel bills. Funny bits of paper deemed safer than cash. Overtime, ATM's became the easiest and most reliable way to source cash. Now the safest card seems to be the travel money card, so we use that. With each evolution, I build in safety options - leaving a second card with a different stream of money in the hotel safe in case the money card is lost or stolen. Some Aussie dollars hidden away in case we need to change them and so on.
The last few years, this has seemed a little unnecessary, so I stopped bothering. Which made our trip to Vietnam all the more stressful. I accept full responsibility for that, so this is a cautionary warning for first time travellers, or those of you sending young people overseas on their first adventure.
Before leaving we'd topped up the money card and it seemed to work fine as a credit card to pay hotel bills.
Unfortunately it doesn't work in all ATMs.
(We pointed out it should have worked in their own ATMs. They had no reply for that).
We kept trying and eventually the card was eaten by the ATM. I had a spare to keep using as a credit card but there was no way I would risk putting it in an ATM again.
We called the bank asking how we were to get cash and their ever so helpful reply was.
1. Go to a major city and we can send you a new card (we weren't going to a major city and the cost of tickets and accom for 5 to travel to one would have cost a fortune).
2. Buy something and get cash out from the shop - they don't do that in Vietnam, and I asked a major hotel to do it and they wouldn't either.
3. Use our credit card to get cash out (they confirmed there were no flags on our credit card - which was ironic as unbeknownst to us, someone had skimmed over $12k during this time, but more on that later)
Fortunately, I had some Aussie dollars I could change (but not much) and a different bank ATM card, with only a tiny bit of money in it. That ATM card worked, so other than the costly $30 fees I was hit every time I used the ATM, we managed. In the past I used to load that card with a couple of grand as emergency back up. I will now do so in future. Luckily, there was enough cash for our trip, but I had no idea when it would finally run dry, as I hadn't used the account in years!
I will also travel with a back up credit card that is clear and kept separate (not linked on online banking) for emergencies. Just like I used to.
I do a lot of the leg work in booking the trip, and often wonder if it's worthwhile using a travel agent, however in this case it was. As we'd used an agent, all our accommodation and transfers had been paid for. While our credit card was getting maxxed out by criminal elements, we didn't have the terrifying situation of not being able to pay our hotel bills and not have access to cash either. So for that alone I will continue my practice of trying to use an agent when I can. Basically the worst thing that could have happened was that we went hungry and couldn't leave the hotel pool (or free activities). Thankfully this was not the case, and we still had a wonderful trip and didn't have to miss out on any of the delights Vietnam offers.
Assuming we get our stolen money back, for us the drama was irritating but not dire. Our trip wasn't ruined, just inconvenienced. However, I think if you are 18 and heading off on your own, it's well worth thinking about. One source of money is NEVER enough. One 'credit card' is not enough. Have a back up plan, because you'll never know when you need it.
PS This whole post was written while on hold to the bank, trying to get someone to deal with the new fraudulent charges on top of the $12k mentioned above. So there is a huge time cost to me as well, that appears to be spanning as long as the holiday. Ahhhhhh!
PPS I don't know whether the card was skimmed here in Sydney, in Vietnam or in Hawaii, so the warning is for everyone, not just for travellers to Vietnam. The ATM/lack of cash issue was in Vietnam because that's where we were, it could just have easily happened anywhere else we went. I've found myself without the ability to access cash in France and Italy too, and had my cards eaten by the ATM here, and left cashless over a weekend so the risk is everywhere. We only became aware of the skimming on our return, and that is definitely a global issue, not a country specific issue.
Have you gotten careless when travelling? What are your money tips for overseas?
Going off topic for #IMustConfess
Have you gotten careless when travelling? What are your money tips for overseas?
Going off topic for #IMustConfess
Our most interesting experience was using a "Coyote" money changer in Nicaragua. They are independent money men that hand out around town. On the street. Very convenient! Thanks for dropping by my blog.
ReplyDeleteCoyote? Off to google...
DeleteOh no, that is SO stressful. I've had my card deactivated whilst abroad as the bank deemed that suspicious activity, despite the fact I'd rung them before I left to tell them where I was going and when. So I was stranded without a card and with limited cash - I was a student at the time so things were very tight!
ReplyDeleteIt's not the only time I've needed more than one financial stream though, so I'll be thinking about this carefully before the next time I go away. A timely reminder!
Thanks for sharing your experience. Timely reminder, as we don't usually have back-up plan but very careful with our money and credit cards. Sincerely hope you will resolve the 12k fraud soon.
ReplyDeleteWhat a story, Lydia! We had $3000 skimmed from our account whilst we were overseas and like you only discovered it after we had returned home and tried to get $40 from the ATM. The wily thief had cleverly used our number to make small purchases all over - 17 of them - all small enough that he knew no one would bother to prosecute. Fortunately our credit card company refunded us the money ... after filing claims for each of the individual incidents ... one by one.
ReplyDeleteI sincerely hope your bank is as helpful as ours was. $12,000 is a huge chunk of change!
I'm hoping we'll get it all back - ringing today to find out the progress...(I'll go beserk if we don't, but I'm just keeping my stress in check until we hear something)
DeleteI have heard of this happening too. At least you made good use of your time while you were on call waiting. Hope it all turns out ok for you.
ReplyDeleteWe have had issues with obtaining money from ATMs in Egypt, Argentina and, recently, South Africa. We have always got there in the end though. The problem seems to occur with ATMs of smaller or regional banks. In each case once we have tried accessing cash from the ATM of one of the larger local banks we have been okay. I absolutely agree though about having a back-up.
ReplyDeleteI remember many years back when I was backpacking, I had loaded up my credit card with most of my savings and had some travellers cheques hidden away for emergencies. Back then if you withdrew your own funds from a credit card there were no additional charges. Anyway I had gotten so complaicent that all I needed to obtain cahs was use my creditcard so I headed off on a small side trip taking only the bare necesiities and my credit card. My main bag was left with a trusted friend in their home. I got to a small Swiss town for a 3 night stay and discovered there were no ATM's = no money. Eventually I discovered there was a luxury hotel and I was able to do a cash advance, costing me a fee. The lesson always take your backup no matter how small a trip.
ReplyDeleteIt is easy to get complacent when traveling. The more we travel and things work out the less important it seems to keep a small reserve of cash on hand for emergencies. We have definitely ran into situations where we didn't have enough cash and the ATM wouldn't dispense for us. Easter Island comes to mind, luckily we were able to withdraw on our credit card in the bank during business hours.
ReplyDeleteWe always travel with (hopefully sufficient) cash and a bunch of cards from different banks stashed in different pockets and bag compartments. But yeah, I did encounter an occasion when we were out of cash and had to try a couple of cards and call backs to Singapore to activate our cards and stuff before we finally managed to withdraw cash with one of our (many) cards. So I was pretty glad we didn't just depend on one or two cards.
ReplyDeleteHope your fraud cases get settled soon!
I've never been overseas but I do remember the heart stopping phone call when the bank called to query a $4000 charge on my card. It was such a pain to get the cards changed over even in Australia.
ReplyDeleteWhat a hassle. I hope your money is returned to you quickly and isn't too much extra hassle.
ReplyDeleteWow, that is a cautionary tale. I must admit we've become a little complacent with the advent of convenient travel cards but we'll definitely be taking your advice in future. I hope you can resolve the fraudulent charges.
ReplyDeleteThats scary. What is you have no other back up money. You could be stuck.
ReplyDeleteWe don't go overseas very often so are super duper organised and careful when we do! So we always make sure we have various money options. I really hope you get your money back, there is so much of this going on these days x
ReplyDeleteI can't think of anything more horrible than having money issues when you travel. It may ruin your vacation. Thank you for joining #TheWeeklhyPostcard, Lydia.
ReplyDeletei never thought of using preloaded cash cards abroad. it's a great idea. Though I have used snags using them from time to time even here in the US. (not quite debit card, not quite credit card), so i would definitely have a back-up. In some countries, too, cash is still king, even if it is the riskiest thing to carry.
ReplyDeleteOh what a nightmare - it's so easy to get used to being able to get money whenever you need, I think. But as you say, one blocked card by an overzealous bank who you can't then phone, or an ATM eating it and suddenly you can be in real trouble.
ReplyDeleteWe usually have credit and debit cards as well as some cash. On longer trips, we carry a set amount of cash (not too much) and replenish from an ATM when we are in an appropriate place/country. The cash is split so it is never all in one place.
ReplyDeleteOhh noooo, what a stress! So sorry about that :( having money problems while traveling is one of the worse. I've been there before, and I totally agree with you that one card or one source of money is never enough. I'm just glad all worked out at the end of the trip, even though now you are wasting your time with the bank :/ hopefully it won't happen again!
ReplyDeleteThank you for sharing your story on #MondayEscapes!
Oh my. That would be most scary! Thank you for the advice. Not that me and my husband travel a lot, but believe me, this will definitely be something I will remember. Hopefully your bank will work with you.
ReplyDeleteWhile I was at work, my purse was stolen. It was a small store and my purse was in the manager's office. I worked with mostly men (automotive store). The office was next to the restrooms. We figure someone had gone to the restroom and seen my purse. My debit card and credit card was stolen. I had gotten text alerts asking if I made such and such purchases.
I reported this to the police who went to the store to see if there may have been a recording of the perpetrator. My manager said my purse can be kept in the store's safe from that time on.
Best of luck.